To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Sr. Customer Service located in Suzhou. Reporting to the Logistic Manager, the Sr. Customer Service role will be responsible for working with the materials and planning teams in order to ensure on-time and efficient deliveries of final product, with zero downtime. What a typical day looks like: • Create daily production schedules. • Supervise that deadlines are met. • Ensure efficiency in scheduling with CTB (Clear to Build) utilization. • Liaise between the Material Account Manager and Program Teams on demand management. • Work closely with production personnel on accountabilities and productivity issues. • Plan efficient transaction of process with production personnel to ensure zero downtime. • Ensure smooth transaction of manufacturing process to raw materials. • Develop strategies and liaise with operational teams on capacity